Reviews

Anon,
4.6

17.12.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Kathy, thank you for choosing Leopold Hotel Ostend as your temporary home while in Ostend. We're glad to read that you had such an enjoyable time at our hotel. We wish you happy holiday and hope to welcome you back in 2018! Kind regards, Jeroen Pycke - Hotel Manager

Anon,
4.0

04.12.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Bernard, thank you for your booking at Leopold Hotel Ostend through our website and your review afterwards. It's a pleasure to receive your score of 4 out of 5 stars on your overall stay. We are looking forward to welcome you another time in 2018! Kind regards, Jeroen Pycke - Hotel Manager

Anon,
4.0

28.11.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

We enjoyed our stay. Had a nice breakfast. Thank you


Response:

Dear Karin, thank you for leaving us with your feedback about your recent stay at Leopold Hotel Ostend. What a pleasure to read that you enjoyed your complete stay and were surprised by our renewed breakfast. We all hope to welcome you another time in the future. Kind regards, Jeroen Pycke - Hotel Manager

Anon,
5.0

28.11.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Misschien een probleem in de winter met de verwarming - zaterdag bij het binnenkomen op de kamer was het er heel fris en de verwarming was maar miniem.


Response:

Beste heer Coeckelberghs, van harte bedankt voor uw directe boeking bij Leopold Hotel Ostend. Fijn dat u nadien de tijd nam om ons te laten weten hoe uw verblijf was bij ons. Het doet ons deugd te lezen dat u ons 5 op 5 sterren gegeven heeft van score. Hierdoor stellen wij vast dat u een aangenaam verblijf heeft gehad, en dit is exact hetgeen wij wensen voor onze gasten! Echter wens ik u mij te excuseren voor het ongemak betreffende de verwarming. We vragen onze technieker absoluut om dit eens na te kijken. Hopelijk mogen wij u spoedig opnieuw verwelkomen. Met vriendelijke groeten, Jeroen Pycke - Hotel Manager

Anon,
5.0

25.11.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Wonderful experience....


Response:

Dear Mr. Gonçalves, thank you so much for writing these lovely words about Leopold Hotel Ostend! We are very pleased to see that you enjoyed your time with us. The team of Leopold Hotel Ostend would love to welcome you again! Hope to see you back soon. Kind regards, Jeroen Pycke - Hotel Manager